THIS IS THE CORRECT WAY TO CONTACT CUSTOMER SUPPORT
Hello Matrix users
***PLEASE NOTE CLICK TO ENLARGE PICTURES***
***PLEASE HAVE YOUR MAC ID (found on bottom of box)
As many of you know we offer customer support, to report an issue simply create a support ticket. Follow these simple steps:
1. Sign up to the forum if you haven't already done so
2. If you needed to sign up, watch for an email from us, and activate your FREE account
3. Click on Forum
4. Click on "New support ticket"
4. Fill out the forms correctly and describe your issue in detail this way customer support can diagnose and correct your issue efficiently, please ALWAYS include your mac ID! Click "submit" when finished.
IN ORDER FOR YOUR TICKET TO BE PROCESSED YOU MUST BE A REGISTERED USER WITH A VALID MAC ID