For All Refunds and Exchanges, You Must Create a Support Ticket.


Click Here to Create Support Ticket


Must Include In Your Support Ticket

- Reason for Refund or Exchange

- Your full name

- Mailing address

- Contact number where you may be reached

- The Date of Purchase

- Did you purchase on our website or Trade Show or myMatrixTV Store

- The Last 4 Digits Mac ID# (found on the bottom of the device)



Refunds: 

We offer a 14 Day Money Back Guarantee and a 1 Year Warranty on all mymatrixtv.com streaming media devices. You must have a receipt showing the Date of Purchase. NO RECEIPT NO RETURN.    


The myMatrixTV.com Box, packaging and accessories must not be damaged or missing any components. All items must be returned in a "Like New Condition". This includes all the product bags and marketing material.


There will be a $25.00 re-stocking fee for all refunds, returns and exchanges.


To submit a Refund, Create a Support Ticket.



Exchanges: 

We only exchange items that are Under Warranty and determined to be defective. If your device is damaged you have 14 days to exchange your device from your Date of Purchase.


There will be a $25.00 re-stocking fee for all refunds, returns and exchanges.


To exchange a defective device, Create a Support Ticket.